FAQ
How long will my order take ? :
- After your payment clears your hair will be dispatched:
- 2-3 business days for pickup orders
- 3-5 business days for orders being shipped
Where can I pickup my bundles ? :
- A DiorHairCo representative will reach out to you for pickup instructions.
Can I return my purchased product ? :
- We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or band, or processed) in any way. According to the Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. please return the item in the original and resalable condition as a necessary health precaution.
- Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
- items marked as NON-REFUNDABLE will not be accepted for any type of refund .
How long will my extensions last ? :
- DiorHairCo extensions can last up to a year with proper care and maintenance.
- Please check with your local delivery carrier. Once your package is shipped off we are no longer responsible for lost or stolen items .
Shipping Delays :
- For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner FedEx. We are not responsible for late shipments due to increment weather , holidays, natural disasters, or carrier delays.